Customer Service Hall of Shame
By Douglas A. McIntyre, Alexander Kent, Alexander E.M. Hess, Thomas C. Frohlich and Ashley C. Allen
When it comes to companies we dread dealing with, we all know who they are. Let’s put it this way, would you rather go to the Apple Genius Bar to fix something with your iPhone or to the Bank of America teller to reverse a surprise interest charge?
It’s perhaps no wonder Bank of America leads the nation in bad customer service. The massive U.S. financial institution has made the Customer Service Hall of Shame every year since 2009.
Sent: 6/3/2016 4:15:05 P.M. Eastern Daylight Time
Subj: RE: B of A Still Sucks - http://bankofamericastillsucks.blogspot.com/